Click here to read our letter to readers.
Q: What is a digital subscription?
A: A digital subscription is a paid subscription to The Charleston Gazette or Charleston Daily Mail that includes the digital replica of the print edition and complete access to our websites, which feature in-depth coverage updated throughout the day, photo galleries, videos and more. Your digital subscription will allow you to access the digitial replica (e-edition), wvgazette.com or dailymail.com on your computer, tablet and smartphone.
Q: Can I access my subscription on more than one computer — for instance, my work and home computers?
A: Yes, when you purchase a digital subscription, just like your newspaper, it goes where you go.
Q: Why are you now charging for your website?
A: Producing news costs money. Actually, to be more precise, producing accurate, informative and responsible news costs money. There are salaries, benefits and infrastructure costs associated with the news business, as there are with any business.
Q: But don't online ads pay the bills, just like they do in the newspaper?
A: Sure, advertisements are just as important online as they are in print, and we are doing more and more online advertising every day. But online advertising, where the market is much larger, does not create the type of revenue that print advertising does.
Q: Why are you doing this now?
A: More and more readers are getting their news online through one device or another. We still have a core group of readers who like to receive the print edition, and we hope to maintain that core for a long time, but we cannot deny a change in our readership preferences.
Q: Is there a certain number of stories I can read for free before I have to pay?
A: Yes, under our metered approach, you may read 10 stories in a 30-day period free of charge. After that, you will be asked to become a digital subscriber.
Q: Is there a maximum number of articles that I may read before being charged more?
A: No. You may read as many articles as you wish once you are a digital subscriber.
Q: I'm already a seven-day print subscriber, but I like to check in with your website throughout the day for breaking news. Will I now have to pay for both?
A: As a seven-day print subscriber, you will have full access to our digital subscription at no extra cost.
Q: What about readers who are not print subscribers?
A: They will pay an introductory rate of $1.99 for the first month to get the digital subscription of their choice (wvgazette.com or dailymail.com). After that time period, the price will increase to the regular cost — $5.99 a month.
Q: What if I want to subscribe to both websites?
A: The charge for each site would be $1.99 for the first month and $5.99 a month for each thereafter.
Q: What if I get only the weekend papers, and am not a seven-day subscriber?
A: Only seven-day print subscribers get free access to the digital products every day. Saturday- and Sunday-only print subscribers will have access to our digital products for free on the days they get our print product. They are asked to pay the additional digital subscription price — $1.99 for the first month and $5.99 a month thereafter if they want to view the digital products Monday through Friday. In short, your free digital access will match your print subscription.
Q: Do you have a single-article rate available?
Q: How did you come up with the $5.99 monthly rate?
A: We studied industry data of what other newspapers are charging across the country. Our full-access subscription at $5.99 is actually less than many newspapers and media groups are currently charging readers. We factored out delivery rates that are part of our printed product and came up with a fair and competitive price for our readers.
Q: I could probably just find the stories I want to read through a Google search, couldn't I?
A: Yes, you probably could if you have the time and inclination to search the Web every time you want to read one of our stories. What we're aiming for is a group of dedicated readers who want quick access to our entire website at any time.
Q: What if I just get my online news elsewhere?
A: The Charleston Gazette and Charleston Daily Mail have the largest circulation of West Virginia's news and information. We strive each day to provide the most comprehensive package of West Virginia's news, whether it be WVU or Marshall sports or the latest breaking news that affects your community.