January 28, 2012
Into the Garden: Industry must cultivate customers
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CHARLESTON, W.Va. -- Jeff Warschauer of Nexus Corp. (a greenhouse manufacturer) is worried about the future of the plant industry: "The green side of our industry isn't growing. We can blame the economy -- and that's part of the problem -- but there are bigger issues we need to address, too."

Warschauer is part of a plant industry panel that's taking a hard look at where the industry is headed. He points out that the customer base is changing.

"The 80 million people in the Baby Boomer generation have fueled the greenhouse industry over the past couple of decades. But now they're moving into retirement. They're not gardening like they used to. Generation X is barely half the size, so even if we can interest them in gardening like the Boomers -- which is debatable -- we're going to have to get twice as many of them buying our plants just to break even. Generation Y is bigger, but they're years away from being a market driver," Warschauer said in an interview in Greenhouse Grower magazine.

The greenhouse executive said many of today's homeowners have run out of time for a beautiful landscaped garden -- they just want to get a couple of $50 containers and put them on the front stoop. Add a couple of hanging baskets, do the same for the back patio, and voilà! They call it finished.

Hiring Gen X and Gen Y into the plant industry work force is one way to help with this issue. They can advise the "old-timers" about what their generation is looking to do in the yard.

Kristine Lonergan of Garden State Growers said in Greenhouse Grower magazine she attends trade shows that revolve around fashion, design and gifts. Why? For inspiration and ideas. She sees convenience as an important attribute for many of the products promoted at many of these shows.

In the gardening industry, Lonergan said there are many ways to apply the idea of convenience. First, most gardeners today don't have time to research what will work. Giving new (and old, for that matter) gardeners all of the information about the plants and how to plant them makes for an easy trip to the garden center.

Last week, I wrote about the hot new color of the year, Pantone's "Tangerine Tango." Lonergan said the garden industry must connect consumers with the colors they see in fashion and home décor to make the plant offerings more relevant to the buyer.

She adds that recycled is in with the new generation of homeowners/gardeners, so using recycled products hits a note with these consumers. Add the promotion of locally grown, made in the USA and other concepts that are near and dear to the new gardeners, and the industry hits a home run.

I found it interesting that one member of the panel suggested partnering with new groups to promote the gardening industry. Isn't that called networking in every other industry? Why should this be new to the plant folks? The panelist said they should meet with garden clubs, Master Gardeners and so on. That doesn't seem like rocket science to me -- it just seems obvious.

I think, in the past, greenhouse growers didn't have to do much marketing, but now that the tide has turned, they will start visiting with the local and state chapters of the landscape architects, home builders, real estate agents and nursery folks, as well as with homeowner associations and beautification groups.

Here's an interesting new packaging idea from Burpee Home Gardens. They are marketing the BOOST Antioxidant Collection. Ads in gardening magazines recently promote these vegetable plants as "meeting consumers' craving for higher nutrition ... has built-in marketing ... and will build the biggest buzz in vegetable gardening in years!"

Smartphone users can "snap the tag" to check out how these vegetables will improve their lives if they plant them in their gardens. What does that mean?

It's using the QR Code that is on the plant's tag. A QR Code is that little square of black squiggles that's on many products in the stores today. Scan it with your smartphone and you'll be rewarded with a plethora of information about the product. The industry is rewarded because they can track how many customers are engaging with their product.

Wenke Greenhouses is using the new technology to help gardeners become more confident. Natasha Marback, of the John Henry Co. (leading manufacturer of inventory and custom-made tags, signs and other marketing materials for plant growers and garden centers) said that based on its early success, Wenke is now leveraging its partnership with John Henry to combine AllRecipes.com and an entirely new section on BloomIQ.com to edibles.

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Copyright 2012 The Charleston Gazette. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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