CHARLESTON, W.Va. -- Frontier Communications, West Virginia's largest telephone and Internet service provider, received more than 8,400 reports from customers about outages and other problems in the aftermath of the snowstorm that swept across the state Tuesday.
"We definitely have some people out of service," said Frontier spokesman Dan Page. "We're getting our folks in the field where we can, as soon as we can."
By Tuesday morning, Frontier had received 6,300 "trouble tickets" -- requests for service. The number of service calls increased by 2,100 by day's end.
The company used batteries and generators Tuesday to help keep its network up and running after the remnants of Hurricane Sandy knocked out power throughout West Virginia.
"We are constantly assessing our networks and moving our crews and equipment to keep customers connected," said Dana Waldo, senior vice president at Frontier.
Frontier has more than 500,000 customers in West Virginia.
With roads still covered with slush and snow, Frontier crews struggled to reach remote facilities that lost power during the snowstorm. Tucker County was especially difficult to traverse, Page said.
"The problem is getting to sites that are inaccessible because of downed trees and poor road conditions," he said.
Frontier gave priority Tuesday to keeping phone lines working at 911 emergency centers, he said.
The massive storm knocked out electricity to 32 of Frontier's 230 central office facilities, which house telephone switches and other critical equipment.
All but three of those facilities, however, were still up and running, powered by batteries or generators, Page said.
"We're working to get the others working," he said. "This is a snapshot. The numbers are constantly changing."
Page said Frontier didn't immediately have a count of the number of West Virginia customers without phone and Internet service.