Q: I live out of state, and while I read your stories online occasionally, what I really look for are the obituaries. Will I have to pay for a digital subscription just to read the obits?
A: No, obits will be open to all readers as well as classifieds, real estate, employment, automotive and advertisements.
Q: What else am I able to look at on the site for free?
A: Our home page, along with our main section pages — such as Sports, A&E, Outdoors, etc. — will remain open and will not count as one of your 10 stories. You must click on an article for it to be counted as one of your 10 free articles. Also, blog posts do not count toward your 10 free stories.
Q: If I'm a digital subscriber, will I still be able to share articles through email or social media?
Q: If I click on an article through a social media site like Facebook or Twitter, will that count against my 10 free articles in 30 days?
A: No, but if you then click on other stories after visiting our site, those would count toward your 10 free stories.
Q: You mentioned digital products. What do you offer other than the website?
A: We have apps for iPads and other tablets and a variety of cellphones. We also produce an electronic replica edition (e-edition) of the newspaper. All of our apps, with the exception of the e-edition, are available through iTunes or the GooglePlay store.
Q: Will pop-up and sidebar ads still appear even if I pay for access?
A: Yes. The only editions that have no pop-up or sidebar ads are the e-editions, which are replica editions of the newspaper.
Q: How does payment for the digital subscription work?
A: You may make secure payments via telephone at 304-348-4800 or through subscribing on our websites at www.wvgazette.com and/or www.dailymail.com. If you are already registered, just follow the prompts on the main website. If paying by telephone, our office hours are: 6 a.m. to 5 p.m. Monday through Friday, 7 a.m. to 10 a.m. Saturday and 7 a.m. to 1 p.m. Sunday.
Q: How quickly will my subscription start?
A: Your subscription will start immediately once you sign up and submit payment as a digital subscriber.
Q: What are the Terms of Service that apply to my digital subscription?
Q: What is the cancellation policy for a digital subscription?
A: You can cancel your digital subscription at any time.
Q: Will you share my name or contact information with advertisers and other businesses?
A: No, Charleston Newspapers does not share your name or any other information.
Q: Is my personal and credit card data secure with you?
A: Yes, we maintain strict privacy controls to protect your financial information.
Q: How do I begin after I've become a digital subscriber? Do I need to register?
A: Yes, and registering is simple if you follow these easy steps:
1. Visit iservices.cnpapers.com
2. Click the "register" icon on the left
3. Follow the steps as they appear to locate your account and create a password.
Q: How do I log in?
A: Once you have registered and created your account, you just enter your email address and password to log in.
Q: Who can I contact if my question has not been addressed here?
A: For billing questions, call our Customer Service representatives at 304-348-4800 or 1-800-982-6397, extension 4800. For newsroom inquiries, call the Gazette's Web editor, Kathryn Gregory, at 304-348-5119 or the Daily Mail's managing editor, Brad McElhinny, at 304-348-1703.