An official at Saint Francis and Thomas Memorial hospitals had the same concerns.
"If you encounter a variable that pushes the time longer that is posted it creates an unhappy patient for false advertisement," Tim O'Neal, director of the Thomas and Saint Francis emergency departments, said through a hospital spokeswoman via email.
Charleston Area Medical Center, too, has no immediate plans of taking reservations at its emergency rooms, either.
"CAMC is not working on anything like this right now, but would study the concept if it is something that benefits patients," CAMC spokesman Dale Witte said. "In the mean time all hospitals are using various processes to reduce overall ER throughput."
According to the most recent data available, emergency rooms across the state had 1.1 million patients in 2010, Gregory said. Hospital emergency rooms are obligated by federal law to screen and stabilize -- essentially treat-all patients regardless of their ability to pay, he said.
Hospitals are constantly evaluating how best to manage emergency rooms, Gregory said.
The state's high number of chronic illnesses and a lack of resources for those with behavioral health issues and substance abuse problems are contributing factors to an overcrowding of hospital emergency rooms, he said.
"These are fundamental and basic challenges within West Virginia's overall health care system," Gregory said. "There's also the issue of the uninsured and underinsured, which may use the emergency room as primary care."
Another factor for more urban hospitals, like CAMC and West Virginia University health care facilities, is that they are trauma centers and teaching hospitals and trauma cases from all over the state are sent to them, he said.
Reach Lori Kersey at lori.ker...@wvgazette.com or 304-348-1240.