Eligible water customers in the state will now have a cheaper water bill, too, but throughout the entire year.
Under the program, the average residential household bill (3, 315 gallons) will be discounted from $39.11 to $31.29 per month and the minimum bill (1,500 gallons) will be discounted from $21.67 to $17.34 per month, according to the utility company.
"We do listen to our customers' feedback when it comes to rate increases so this is a way for us to help the customer with the greatest need," Jordan said, "to help reduce their water rates while still investing in our system."
Customers who pay full water rates will not subsidize this program, Jordan said. The program will be underwritten by the state through a credit against the company's business and occupation tax.
In the release, McIntyre said, "This program is a way to recognize that saving even a few dollars a month is meaningful to many of our customers in greatest need, while still recognizing that water rates must reflect the true cost of providing service in a geographically challenging and often sparsely populated area."
In the past, West Virginia American Water has offered utility assistance through the Dollar Energy Fund, which has provided one-time grants to a few hundred eligible customers each year.
For information, visit www.westvirginiaamwater.com
Reach Megan Workman at megan.work...@wvgazette.com or 304-348-5113