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TeleTech to close Moundsville center in September

MOUNDSVILLE, W.Va. -- Call center operator TeleTech Holdings Inc. plans to close its operation in Moundsville and lay off about 260 workers in September.

Teletech spokeswoman Jeanna Blatt told media outlets that the company decided to close the center effective Sept. 20 because of a decline in call volume, streamlined processes and the changing business needs of its clients.

"In an effort to minimize the impact to our employees and the community, TeleTech will work with employees throughout the transition period,'' Blatt said. "TeleTech will provide separation pay and employment assistance to eligible employees.''

TeleTech opened the 58,000-square-foot call center in Marshall County in May 1998. It was Marshall County's sixth-largest employer and the 37th largest employer in the state in 2012, according to Workforce West Virginia.

The company also has a call center in Morgantown, which opened in 2000.

Workers at the Moundsville operation received their federally mandated 90-day notices during a staff meeting on June 28, county and economic development officials said Tuesday during a Marshall County Commission meeting, The Intelligencer and Wheeling News-Register reported.

Commissioner Brian Schambach said that the county and the Regional Economic Development Partnership will continue efforts to keep TeleTech in Moundsville.

"We will do whatever we can,'' Schambach said.

Wheeling-based RED owns the building where TeleTech's Moundsville operation is located. Williams Partners began leasing space in the building earlier this year for its natural gas and oil operations. Englewood, Col.-based TeleTech provides business process outsourcing solutions for other companies.


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