CHARLESTON, W.Va. -- Custom Script Pharmacy, which moved from Barboursville to Hurricane last summer, now has to reapply for most of its permits and licenses through the state and various insurance providers to reflect its new address.
But it's not because the business has moved. Instead, Custom Script is one of dozens of Putnam County businesses forced to change its mailing address by the Putnam County Office of Emergency Management.
"It's astounding," said Chad Wallace, the pharmacy's vice president of operations. "I understand the 911 thing, but I'm unsure of why the addresses on Teays Valley Road have to change. I can understand if it's on a remote road; I understand that it's important for 911 to be able to upload data they can use to reach people in an emergency. However, this is a huge disruption for multiple businesses up and down Teays Valley Road."
Wallace said Custom Scripts will soon have two pharmacies under the same roof -- an ordinary retail pharmacy, and a home infusion and long-term-care pharmacy, which has not opened yet. To accept Medicaid, Custom Script must apply for a new permit to reflect its new address.
"Even though my location is the same, just the numerical change in the street address will cause a potential huge disruption in patients' active service just with that one provider," Wallace said. "There are 62 Medicare plans in the state of West Virginia alone, and all of those contracts have to change too."
He and other business owners plan to attend a meeting with county commissioners about the changes at 7:30 p.m. Thursday in the old courtroom in the judicial complex in Winfield.
Jeanette Waller, an optician at Herman Eye Center on Teays Valley Road, plans to attend the meeting on behalf of her employer. She said both optometrists working at the office will need to be relicensed, and some direct payments to the center will be withheld during the address change process.
"We're in the middle of credentialing with our second doctor, so all of his applications have to be updated now too," Waller said. "It's a major undertaking, and I'm dealing with it at home too; they've changed my home address completely."
Like Custom Script, Herman Eye Center will need to notify the insurance providers it deals with of the change and work on relicensing, and must also work on more general business issues, like replacing its signs, business cards and stationery, Waller said.