November 3, 2009
Lawmakers praise changes at DHHR, hope more on way
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CHARLESTON, W.Va. -- Several state lawmakers on Tuesday praised West Virginia Department of Health and Human Resources Secretary Patsy Hardy for making personnel moves at the agency, saying they hope the shuffle signals that more changes are in store.

Hardy on Monday announced that she has made state Bureau for Medical Services Commissioner Marsha Morris deputy general counsel of DHHR. The lawmakers say that move likely means Hardy -- who took over Sept. 1 -- is taking an aggressive look at the department's organizational structure.

"I give her credit for being motivated to make the changes that many legislators believe needed to have been implemented earlier to take advantage of the talent of the people that she has," said House Health and Human Resources Chairman Don Perdue, D-Wayne.

DHHR inspector general Molly Jordan will serve as the interim director of Medical Services until the position is filled, DHHR spokesman John Law said. Deputy inspector general Sam Cook will serve as acting inspector general.

"[Hardy] has been there for about two months, and has really had time to assess the department," Law said. "She is moving people into positions where she feels they will be the most valuable to the department."

In her new position, Morris will concentrate on legal issues involving Medicaid and health information technology, he added. 

Perdue said he believes Hardy's actions signal that she wants to tackle the department's problems head-on. He and other lawmakers say they have been frustrated with the agency for not giving timely information to the Legislature, among other things.

"My concern has been ... that the department was struggling, and I think Ms. Hardy has shown that she intends full well to overcome some of the inefficiencies that we have seen recently," he said. 

Lawmakers also are worried about vacancies in DHHR, especially within Medical Services, which administers Medicaid. At an interim legislative meeting last month, they learned that nearly four of every 10 positions at Medical Services are empty.

"I'm hopeful that her moves signal a desire to not only increase efficiency, but to improve the work force at Medicaid, [which has] shrunk to levels that make it a very inefficient organization," Perdue said.

House Majority Leader Brent Boggs, another legislator who has pressed DHHR for more timely information, had similar thoughts.  

"I'm very optimistic with the changes that Secretary Hardy is making," the Braxton County Democrat said. "I think that she apparently is looking all up and down the agency.... From all appearances, she is making some bold moves, and I would be surprised if she didn't make more."

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Posted By: 2justice (8:25am 11-06-2009)
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Lilbit, so true, the jobs that give unto others are the jobs that don't pay. I believe people like your state justice Workman who impose guidelines like not paying a single mom the money that is owed to her, that so many guidelines have to be followed makes it the impossible to do and what happen to good ole common sense. You need proper accountants in DHHR, you need folks that have more common sense than the joe blow off the street, you need to remove justices like Workman who panders to dead beat dads, I respect senator byrd he has to know who the real enemy is to the well being of a child and to DHHR.

Posted By: lane656 (8:39am 11-05-2009)
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DHHR has about six levels of buracrats who need cut. You need to have actual performance based raises to keep your good employees. Morale at DHHR is terrible because of managment. Manchin needs to fill positions instead of having the Division of Personnel delay delay delay. Manchin needs to lift the ban on Agencies having power to give pay raises. You also need to reward your qualified staff instead of treating them like dirt. DHHR needs to die and be broken up. The people in the article are in la la land if they think it is going to change. The only good Secretary of DHHR was Secretary Ohl, Martha Walker was the worst political hack to ever hold the position.

Posted By: LilBit (12:42am 11-04-2009)
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The DHHR's problems are not legislature/law issues---they are policy issues. The problem is how the DHHR implements the laws. The Leadership approach every attempt to accomplish anything with the attitude "how can I deny this"? Not--"how can we get this done". They would deny the cure to cancer if the watermark on the form wasn't the right "shade" of gray! They make it absolutely painful for employees to do the most basic of duties. They are so bogged down paperwork and procedure, many have left the position before it gets approved. Policies and procedures should never abandon common sense & that's what the DHHR does best. The employees who are here for the pay leave because they will NEVER get a raise unless they do & the employees who have a passion to help people leave because that's the only way they can actually do anyone any good! Education, DOT, Att Gen--these agencies all get handsome raises--but DHHR never gets any. And they wonder why people transfer!

Posted By: Damion (8:16am 11-04-2009)
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While moving people around may lead to some improvement, it more importantly presents the appearance of change...and thus buys more time from the critics.
But the real solution to the problem is not installing yet another person in the existing organization, the malady is inherent in the existing structure and function of the DHHR itself. The biggest shame continues to be that many people there work hard, struggle and then burn out keeping the monster alive and well. They leave, it stays.
And given the economic issues facing the state, it doesn't look like any innovative and needed fundamental restructuring is on the table which might actually address improving the quality of care and service to West Virginians.
I hope Sec. Hardy can visualize the big picture rather than settle for adequately maintaining a dysfunctional agency. I do wish her well.
But any fundamental organizational change must come from the Governor and Legislature.

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