"The legislative auditor requested the agency provide documentation of its attempts to fill the positions on [other] occasions," Mooney told state lawmakers during Tuesday's interim meeting. "The legislative auditor has not been provided with supporting evidence of other attempts."
Homeland security officials have said the agency might consider converting the four part-time positions to two full-time jobs.
"It's an ongoing process, and we're working diligently to try to address it," Thornton said.
The emergency communications center has a toll-free number that answers calls for mine disasters, environmental spills, suspected arsons, school safety concerns and whistleblower tips from mine and industrial workers.
"Not having coverage is just not acceptable," Thornton said. "It's just one of those balancing acts."
The audit also found:
Homeland security officials publicly reported that the gauges worked properly 93 percent of the time, but auditors determined that that was only a guess.
"The agency should develop a methodology to capture, measure and monitor the operational rate of its weather gauges," Mooney said. "An agency should not publicly display that it has achieved an important goal when it has no data to prove it."
Thornton said Homeland Security's flood warning system had "software issues," and the agency was working to fix the problem.
In the days after the June 29 derecho, "there was no mention of the event on the agency's Web page, and a website visitor would not have known the state was experiencing a widespread and serious event," Mooney said.
"The agency needs to view and use its website as a communication tool," she said. "The agency has not adequately used its website to communicate."
Reach Eric Eyre at erice...@wvgazette.com or 304-348-4869.