In early 2012, I bought a $9.95 "Learn French in 3 Weeks" CD course off the internet. The next thing I knew, this "bait and switch" scheme was charging my credit card $32 a pop for more CDs I didn't order. I demanded they cancel the charges. They wouldn't. The Attorney General's office insisted they do so, and they did.
Were it not for Darrell McGraw having created that Consumer Protection Division, we would have been forced to hire attorneys and sue, costing more money than what was involved. The scoundrels know this, which is why they want things back as they were.
What is having such things as that useful pill caddy at hand, with a toll-free telephone number for consumer protection in large, easy-to-read print, worth to West Virginians?
Let's compare our new Attorney General to his predecessor. He has said, in effect, that he will not spend any money to inform consumers of their rights and services available. A visit to wvago.gov seems to bear this out. Instead of a huge, easy-to-read toll free number for consumers as seen on what his campaign characterized as a "trinket," there is a Charleston number in black 7-point type (on a 19-inch screen). A toll-free number is tucked into the bottom right corner in 6-point type. The same type sizes used for insurance policy "fine print."
Someone needs to tell him that it will cost nothing but a few mouse clicks for their webmaster to get those phone numbers emboldened, colorized and up to a size that suggests his office actually might be as serious about consumer protection as was Darrell McGraw.
If, of course, he is as serious. We'll know by 2016.
Cook is an author, artist and inventor who lives in Hurricane.