CHARLESTON, W.Va. -- Let's talk about what we expect when emergencies happen. What do we expect from the theater manager in Aurora? To call 911 and assist police as much as possible? Sure. To run down the aisle of the theater and unarmed, attempt to stop a heavily armed killer? No.  How about the supermarket manager in Tucson when a killer opened fire in front of the store? Or retail managers in the mall in Clackamas Ore.? None are expected to physically confront a heavily armed intruder. Call 911 and do your best to keep customers safe. That is what we expect of you.